The Future of Marketing -- and Next Generation Social Science: A Visit to the Center for Advanced Modeling | Christopher Meyer
We began with a five-step argument (see chart below):
Consumers had begun to continually describe their own behavior in media observable to marketers. Additional information about them was being ubiquitously through their clickstreams, cellphones and credit cards (now we can add FitBits and Nests), and the technology to fuse these data was developing quickly. Together, these trends implied that robust characterizations of large numbers of consumers would become inexpensive, and would be continually updated. Advances in cognitive science were providing insights into how the mind makes the choices it does, and Behavioral scientists (including behavioral economists) were able to test these insights experimentally. Because of trends #1 and #2, the hypotheses could be tested beyond experimental settings like FMRI machines (cognitive scientists) and rooms full of starving students (behavioral economists). Finally, through the use of agent-based modeling, it was becoming possible to simulate the interaction of heterogeneous individuals in the real world to validate these hypotheses -- and test marketing programs.