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Communities of Practice – What I’ve Learnt | Communities and Collaboration

Posted on by Brandon Klein

Command and control will kill a community. Don’t assume everyone knows how to contribute. Let users drive their own experimentation and use of tools. Ensure CoP facilitators/moderators are given sufficient time for their role. Without active facilitation, CoPs will revert to ‘tribal’ working. Don’t worry about the ‘lurkers’ – be happy that they have chosen to be there. Don’t set unrealistic targets. Condition your managers for failure; not every CoP is going to be successful. Know when to let go!