The Next Development of Capture Deliverables

Photo by jc/pics

Once upon a time, knowledge collaboration took the form of hand written notes carried in 20lb bags on the backs of Pony Express riders.

Once upon a time, knowledge workers didn't have any technology except a desktop computer with Microsoft Works or Corel DRAW.

Fast forward to today, and somehow, knowledge working has become akin to technology slavery. We focus on technology improvements and short term client requests instead of delivering a better client experience.

We need to re-shift our deliverables focus to be client centered, not tool centered. 

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